Frequently Asked Questions
How can I find a Doctor, Dentist, or service provider that accepts my plan?
On our portal you will find a search system that will allow you to access your supplier according to your needs. How to search? You can search by name, surname, town or specialty.
If your supplier is not on the list, please request it at this link.
How to apply for a certification of coverage or student certification?
You can request by leaving your information here.
When can I add or remove a dependent?
- During the time of renewing your roof.
- A qualifying event (submit evidence within 30 days)
How to request a refund?
When submitting the refund request, you must include payment receipts. If you require a form, click here.
How do I request cancellation of my contract?
If you are the primary insured, you must submit a written request to this link.
Where to get a coverage summary?
You can request it through this link.
How can I apply for optional benefits?
- Car insurance.
- Property and contingency insurance.
- Health Insurance: Individual or Group.
- Life Insurance/LTD.
- Supplemental insurance
- Among others…
Click here, we want to help you.
Where can I request the rental certificate or voucher for my vehicle tag?
Please share the following information with us in this link.